FAQs

How do I register for the conference?

Please download the registration form here and follow the instructions in the form. You can use the same registration form to register for any or all of the Conference activities, i.e. Pre-Conference Workshop, Main Conference and Post-Conference Workshop.

Must I register for the Main Conference in order to register for either of the Pre/Post-Conference Workshops?

You can register for any or all of the Conference activities. You are not required to sign up for the Main Conference in order to register for either or both of the Pre and Post-Conference workshops. The same registration form can be used to register any or all of the Conference activities.

Can I send in my registration form without payment to qualify for the early bird rate?

Yes, you can. This reserves a place for you in the Conference activity that you have selected to attend. If we receive the application form by 15 August 2018, the early bird rate for the Main Conference will apply. However, your registration for any of the Conference activity will only be confirmed after we receive the full payment.

I am eligible for VCF grant. How should I apply?

Pre-approved VCF training grant is pending approval. For participants who wish to apply to VCF, please submit the completed registration form, and we will contact you regarding payment at a later date. If you qualify for VCF, you will be required to produce a copy of your approved VCF application submitted online via your organisation to NCSS in order to qualify for the reduced conference fee. 

Is VCF funding applicable to the Conference and the Pre/Post-Conference Workshops?

We are applying for the Conference, Pre- and Post-Conference Workshops to be pre-approved for VCF grant. Participants who qualify for VCF grant can submit your completed registration form without payment to meet the deadline for registration.

How do I select the break out sessions?

The break out sessions are designed to engage your head, heart and hands as a grief and bereavement care provider. Please choose one from each of the track (Head, Heart and Hands) to attend for the three break out sessions and please indicate your preference in the registration form. Please check that you do not select more than one sessions that are offered at the same time slot. 

How do I know if I will be assigned to the break out sessions that I have chosen?

You will be informed of the allocation of break out sessions via email from 1 – 20 October 2018. Break out sessions will be allocated on a first-come-first-serve basis. If your choice of break out session is fully subscribed, we will assign you to other available sessions.

How do I request for a change in break out sessions after I have submitted my registration form?

Any request for a change in break out sessions has to be made in writing to gbc2018@singaporehospice.org.sg before 30 September 2018. Break out sessions will be allocated on a first-come-first-serve basis. If your choice of break out session is fully subscribed, we will assign you to other available sessions.

I am unable to attend the selected Conference activity after full payment. Can I request for a refund?

There is no refund for cancellation. If you are unable to attend the conference, please nominate an alternate. Requests for replacement must be made in writing to the Conference Secretariat at gbc2018@singaporehospice.org.sg no later than 15 October 2018. The replacement candidate is required to complete a new registration form with his/her personal details.

Can I request for an invoice to my organisation after I have paid in advance using my personal cheque or credit card?

No, we are unable to issue an invoice to the organisation after we have received payment in full from the individual. The invoice will be issued to the payer. For individuals who are sponsored by the organisation, please indicate in the registration form for the invoice to be made to your organisation. 

Can my organisation pay for me?

Yes. In the registration form, please indicate ‘Organisation’ under the field ‘Invoice to’, and enter your organisation’s address under the field ‘Billing Address’. If the registration form was submitted without accompanying payment, please ensure the name of the Conference participant is indicated in the subsequent payment for our reference. 

What are the payment modes? Do you accept bank transfers?

Currently we only accept payment by credit card or local cheques. Cheques should be made payable to ‘Singapore Hospice Council’ and mail to GBC2018, Singapore Hospice Council, 1 Toa Payoh Lor 2, Level 7 Yellow Pages Building, Singapore 319637.